What should I do if my Lokai breaks?
If your Lokai breaks and it was purchased from Lokai.com, we will be happy to offer a one-time replacement. Please contact us with your order number and we will respond to your message as soon as possible.
If you purchased your Lokai product from a local retailer, please contact the original seller. We are only able to accept exchanges and returns for those customers who purchased directly from Lokai.com.
- I don't see the Lokai color I am looking for. Can I still purchase it?
- How do I know what size Lokai to get?
- What's inside the black and white beads?
- Can I customize the Black & White Lokai sizes?
- What material are Lokai made from?
- How does the Black & White Lokai work? How do you donate?
- What should I do if my Lokai breaks?
- How can I guarantee my Lokai is authentic?
- Do you offer discounts on bulk orders?
- What causes and colors will be launched in the future?
Ask us a question
Or call us at 877-725-5747
Mon - Fri between 9am - 6pm EST.