How do I make a return?
Please visit https://lokai.com/returns to begin your return.
All Cause Collection Lokai, Game Day Lokai, Water Bottles, Water Bottle Caps, Water Packs, Stack Packs, and Limited-Edition Pacts cannot be returned for a refund. Lokai returned worn, without the original tag attached or a damaged tag will not be processed for a refund.
If your return package arrives at Lokai within the 60 day timeline specified above, your refund will be processed in the original form of payment within 10 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Lokai.
Please note the return shipping cost is the responsibility of the customer. The shipping cost of $5 will be deducted from your total original refund amount.