How do I make a return?
Please contact us via email to begin your return process, and we will respond to your message as soon as possible. Please be sure to include your order number in your message. All Limited-Edition Lokai, Water Packs, water bottles, water bottle caps and Limited-Edition Pacts are final sale. Lokai returned worn, without the original tag attached or a damaged tag will not be processed for a refund.
If your return package arrives at Lokai within the 30 day timeline specified above, your refund will be processed in the original form of payment within 10 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Lokai.
Please note the return shipping cost is the responsibility of the customer.
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Or call us at 877-725-5747
Mon - Fri between 9am - 6pm EST.