How can I exchange my Lokai product?
In order to facilitate your exchange, your Lokai must have the original hang tag attached. All Lokai Pacts, Water Packs, water bottles, and water bottle caps are final sale and cannot be exchanged. Lokai returned without the original tag or a damaged tag will not be processed for a size exchange. Past limited-edition Lokai cannot be exchanged for current limited-edition Lokais being sold.
Please contact us to begin your exchange process, and we will respond to your message as soon as possible. Please note: your Lokai package must be postmarked by the 30th day.
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Or call us at 877-725-5747
Mon - Fri between 9am - 6pm EST.