+Top Questions

Where can I buy Lokai?

Click here to use our store locator search for a store near you.

How do I know what size Lokai to get?

To check what size you should order in our silicone styles, please refer to our size guide.

 

For Lokai 2.0 styles, please see below.

  • Cuff - one size fits all, you can mold it to fit your wrist
  • Multi Bead - S/M and L/XL with adjustable pull
  • Single Wrap - S,M,L,XL  with loop closure
  • Triple Wrap -S,M,L,XL with loop closure

How do they fit? 

  • When compared to silicone
  1. Small silicone; 2.0 size = S (tighter fit) or M (looser fit)
  2. Medium silicone; 2.0 size = M (tighter fit) or L (looser fit)
  3. Large Silicone; 2.0 size = Large
  4. XL Silicone; 2.0 size = XL

 

What’s inside the black and white beads?

VIEW AUTHENTICITY CERTIFICATE

 

Sometimes You’re On Top. Stay Humble.

Injected with water sourced by sherpas from the heights of Mt. Everest, the white bead represents life’s highest moments. When you’re on top of the world, stay humble. The water may evaporate over time.

Lokai’s Everest Expedition: Going to the Source

Watch the incredible team of Lokai sherpas as they trek up Mt. Everest to collect water from the highest place on Earth for Lokai’s white bead. 

Sometimes You Hit A Low. Stay Hopeful.

Injected with mud from the Dead Sea, the black bead represents life’s lows. When you hit a low, stay hopeful. 

Will I have to pay Duty, VAT, and other fees?

Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that our e-commerce partner, PayPal, supports.

Check your local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees.

Lokai Holdings LLC holds no responsibility for any such charges, duties or value added taxes that may be imposed by any relevant tax authority and any such duties or value added taxes may be charged to and payable by customers in addition to the price stated for the goods on this site.

+Product Questions

How do I know what size Lokai to get?

To check what size you should order in our silicone styles, please refer to our size guide.

For Lokai 2.0 styles, please see below.

Cuff - one size fits all, you can mold it to fit your wrist

Multi Bead - S/M and L/XL with adjustable pull

Single Wrap - S,M,L,XL with loop closure

Triple Wrap -S,M,L,XL with loop closure

How do they fit?

When compared to silicone

Small silicone; 2.0 size = S (tighter fit) or M (looser fit)

Medium silicone; 2.0 size = M (tighter fit) or L (looser fit)

Large Silicone; 2.0 size = Large

XL Silicone; 2.0 size = XL

What’s inside the black and white beads?

VIEW AUTHENTICITY CERTIFICATE

 

Sometimes You’re On Top. Stay Humble.

Injected with water sourced by sherpas from the heights of Mt. Everest, the white bead represents life’s highest moments. When you’re on top of the world, stay humble. The water may evaporate over time.

Lokai’s Everest Expedition: Going to the Source

Watch the incredible team of Lokai sherpas as they trek up Mt. Everest to collect water from the highest place on Earth for Lokai’s white bead. 

Sometimes You Hit A Low. Stay Hopeful.

Injected with mud from the Dead Sea, the black bead represents life’s lows. When you hit a low, stay hopeful. 

What are the Lokai 2.0 products made from?

The recycled plastic is made from materials sourced from landfills and ocean plastic melted down to fiber and braided into a strong cord. The metal components are made of recycled zinc, brass, stainless steel.

Just like our silicone bracelets, the white bead is infused with water from Mt. Everest and the black bead carries mud from the Dead Sea. Even the pouches, care cards, and shipping boxes are made from recycled materials!

2.0 Care Instructions

Care Instructions

We recommend that customers remove jewelry before going to bed or participating in physical activity. Exposure to certain harsh chemicals or environments will result in compromising the integrity of your jewelry. This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, saltwater, and silver polish. Use caution when layering pieces as this may cause scratches and/ or discoloration. Any tonal and/or textural variances are natural characteristics of the materials used. We recommend you treat this item with care, as normal wear will likely occur.

Cleaning Your Jewelry

Clean your plated jewelry using a damp, soft cloth. Make sure to fully dry the piece before wearing it. Do not use harsh chemicals, jewelry cleaners, or polishing cloths, as this will affect the finish. Please remember that as this is not fine jewelry, we highly recommend that you follow these instructions carefully.

Storing Your Jewelry

To protect your jewelry, pieces should be individually placed in the pouch or within a soft lined box to stop them being scratched or tangled. Jewelry should be stored away from natural sunlight and heat Ideally store your jewelry in a dark, cool and dry place, and try to keep pieces apart, so that they don't rub together or tangle up.

With time, your product will naturally age and take on a more vintage look.

What should I do if my Lokai breaks?

If your Lokai breaks and it was purchased from Lokai.com or an authorized retailer, please contact us with your order number and a picture of your broken Lokai. We will respond to your message as soon as possible. 

How do I clean my Water Bottle?

Hand-wash only. Wash thoroughly before first use and after each use. Wash each piece separately.  

 

WARNING: This is an ADULT product. it is NOT for use by children under 13 years old. Do not use with carbonated beverages. Do not use with boiling liquids. Do not microwave or freeze

 

Can I customize the Black & White sizes?

The Black & White Lokai are sold in a pair, so only one size can be chosen for both Lokai.

How does the Black & White and Metallic Lokai work? How do you donate?

Once you purchase your Black & White Lokai, scratch off the silver portion of the tag to find your unique code. You can then head to Lokai.com/mycause to enter the code and choose your charity. Lokai will donate $2 to the charity you choose from the list on the website. These causes were the ones most requested by the Lokai Circle! 

 

How can I guarantee my Lokai is authentic?

We can only guarantee the authenticity of your Lokai if you purchased it from lokai.com or an authorized Lokai retailer (see store locator). Bracelets that may resemble Lokai bracelets but are purchased from third-party websites or non-authorized retailers are purchased at your own risk and are not guaranteed to be authentic.

Authentic Lokai bracelets have diametrically opposed white and black beads marked with the Lokai teardrop logo, and each authentic Lokai bracelet comes with a circular tag that features the Lokai trademarks.

What colors and causes will be launched in the future?

We are always thinking about new colors and appreciate your input.

When looking for charities to partner with for future colors, we look for charities that are innovative and set out to make changes in an unconventional way. We look for charity partners that are doing good and affect visible and consequential change. In certain instances, that can mean bringing back previously limited-edition colors.

To be the first to hear about future colors, be sure to follow us on social media at @livelokai and subscribe to our mailing list on the bottom of the home page!

Do you offer discounts on bulk orders?

We currently do not offer discounts on bulk orders.

How do I use my VR headset?

1. Download the     app

2. In the WITHIN app, click this image to view the experience

3. Unfold cardboard Lokai VR headset and insert your phone

 

4. Enjoy!   

+Shipping

Will I have to pay Duty, VAT, and other fees?

Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that our e-commerce partner, PayPal, supports.

Check your local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees.

Lokai Holdings LLC holds no responsibility for any such charges, duties or value added taxes that may be imposed by any relevant tax authority and any such duties or value added taxes may be charged to and payable by customers in addition to the price stated for the goods on this site.

What should I do if I entered an incorrect shipping address?

Orders are processed as quickly as possible and for this reason we cannot guarantee any changes to your order once it has been submitted.

If you accidentally entered an incorrect shipping address, please contact us letting us know you need to update your address. Please include your full name, order number, and the correct shipping address.

We will do our best to change the shipping address before it ships. If it does ship before we are able to fix the issue, please reply to our message when the tracking information states that it is being returned to the sender. As soon as we receive it, we will ship you out a new package.

Contact us

When will my order ship?

Following your purchase, we will send you a shipping confirmation email with your tracking number. It should take approximately 72 business hours for the tracking number to be available and activated.

If your package still cannot be found after 72 business hours of being shipped, please contact our Customer Support team with your full name and order number. We will get everything worked out right away. 

Contact us

UPS expedited orders and DHL standard orders placed after 12:00pm ET will ship the following business day. UPS expedited orders do not have weekend delivery.

If your order is back ordered, it may take longer to ship.

Do you ship internationally?

Yes, we ship worldwide. We offer standard international shipping and expedited shipping options.

View shipping options

What are the standard shipping costs?

Please see the tables below for standard shipping costs. All prices are listed in USD.

All domestic orders over $50 qualify for free shipping

Domestic - Standard Shipping (3-10 business days w/tracking) 

  PRODUCTS SHIPPING COST
  Water Bottle $5.00
  Silicone Lokai Bracelet  $5.00
  Lokai 2.0 $5.00
  Water Bottle Caps $2.99
  Water Pack  $10.00

International - Standard Shipping (1-3 weeks w/tracking)

QTY   PRODUCTS SHIPPING COST
1-5   Silicone Lokai Bracelet  $10.00
1-5   Lokai 2.0 $10.00
1-5   Water Bottle $10.00
1-5   Water Bottle Caps $5.00
1-5   Water Pack  $15.00

Please note international prices will increase for quantities 6+

+Returns

How can I exchange my Lokai product for a different size?

In order to facilitate your exchange, your Lokai must have the original hang tag attached and must not be worn. All Water Bottles and Water Bottle Caps are final sale and cannot be exchanged. Lokai returned without the original tag or a damaged tag will not be processed for a size exchange. Your Lokai cannot be exchanged for a different product or color.

Please print and fill out the Customer Service Form and include it in your package back to us. If this form is not included in the package, we will not be able to issue your exchange.

Your Lokai package must be postmarked by the 30th day. Please note the return shipping cost is the responsibility of the customer.

Please allow up to 10 business days for your exchange to be processed. Once we receive your package, we will ship you out a new Lokai and provide you with a tracking number. You will be notified via email to the address listed on your account.

How do I make a return?

Please visit https://lokai.com/returns to begin your return.

All Cause Collection Lokai, Game Day Lokai, Water Bottles, Water Bottle Caps, Water Packs, Stack Packs, and Limited-Edition Pacts cannot be returned for a refund. Lokai returned worn, without the original tag attached or a damaged tag will not be processed for a refund.

If your return package arrives at Lokai within the 30 day timeline specified above, your refund will be processed in the original form of payment within 10 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Lokai.

Please note the return shipping cost is the responsibility of the customer. The shipping cost will be deducted from your total original refund amount.

If I purchased my Lokai product from a retailer, can I exchange or return it on lokai.com?

If you purchased your Lokai product from a local retailer, please contact the original seller. We are only able to accept exchanges and returns for those customers who purchased directly from lokai.com.

+Orders

Did you receive my order?

Once your order has been successfully placed, you will receive an order confirmation email. We suggest checking your junk and spam folders! If you haven't received an email from us and are unsure if your order went through, submit a request.

Contact us

Can I change my order?

Your order begins processing as soon as we receive your order, so we cannot modify orders.

How do I cancel my order?

If you’d like to cancel your order, please contact us. Since we work on processing your order as soon as we receive it, we cannot guarantee your order can be canceled.

Contact us

+Wholesale

How do I apply to become a Lokai Retailer or Distributor?

Please fill out the following form and someone from our team will be in touch shortly!

Retailers: https://lokai.com/retailers

Distributors: https://lokai.com/distributors